Reimbursement Support Center
800-826-2926 option 7
Monday – Friday | 8:30am – 6:00pm Eastern
ACell’s Reimbursement Support Center – supported by The Pinnacle Health Group – is dedicated to providing answers to all of your reimbursement questions.
- Basic patient benefits
- Insurance coverage
- Patient copay
- Appropriate billing codes
- Research prior authorization submission steps and required information
- Submit the prior authorization request (optional)
- Research information required to appeal a denied claim
- Submit the appeal (optional)
- Research coverage policy information for ACell products
- Access ACell product reference tools
- Review inadequate reimbursements
Wound & Burn Reimbursement & Coding Guide
The following information is provided by ACell, Inc. as a courtesy and a guide for reimbursement for Cytal® and MicroMatrix® wound management devices.
Hernia Reimbursement & Coding Guide
The following information is provided by ACell, Inc. as a courtesy and a guide for reimbursement for Gentrix® Surgical Matrix devices.
State by State Medicare Coverage Guidance
- American Samoa
- New Hampshire
- New Mexico
- New York
- North Carolina
- North Dakota
- Northern Mariana Islands
- Rhode Island
- South Carolina
- South Dakota
- Washington D.C.
- West Virginia
Reimbursement can vary depending on the payer, contract terms, and site of service. To help physicians, coders, and hospital administrators answer common coding and reimbursement questions and better navigate the complex documentation requirements, ACell provides the guides and resources for educational purposes only.
Providers are responsible for verifying coverage with the patient’s insurance carrier, including the applicability of any non-coverage decision that may exist for any of ACell’s products. Since reimbursement laws regulations and payer policies change frequently, it is recommended that providers consult with their payers, coding specialists and/or legal counsel regarding coverage, coding and payment issues. ACell assumes no responsibility for the timeliness, accuracy and completeness of the coding information suggested to the Provider, Physician and Billing Staff.